Shipping & Return Policies

Return Policy:

Items that have been personalized are not returnable, refundable, or exchangeable unless a mistake was made on our part.  Please check all details of your order carefully before checking out.  If an item is damaged upon receipt, or we have made an error, we will replace the item for a new one, or refund you if this is not an option.

Shipping Policy:

Our turnaround time for items we have in stock is approximately 14 business days plus shipping.  If an item has to be ordered, then add approximately 7 additional days to your order.  We will keep you informed on the status of your order, if this is the case.  Every effort is made to complete your order and have it to you as soon as possible, however in busier times (holiday & graduation) there may be a slightly longer delay.